STEPHANIE BROCK

3012 Sherbourne Drive

Lithonia, GA 30058

Phone: 770-722-0840

Email: smwbrock08@yahoo.com

SUMMARY OF QUALIFICATIONS

Industry recognized marketing and proposal management professional with 18 years of commercial and city and state government proposal

management experience with a vast knowledge in areas of the proposal response process, staff development, training, and project management.

Detail oriented and results-focused leader with exceptional analytical skills and innovative problem solving expertise supported by excellent

communication and interpersonal skills. Aligned and managed regional proposal teams in Georgia and California and oversaw completion of

nearly 3,000 proposals to client/broker delivery.

PROFESSIONAL EXPERIENCE

Xerox Healthcare, LLC - Atlanta, Georgia

Proposal Manager

December 2014 – September 2016

  Ø Manage the entire development process of large, complex government Medicaid Management Information Systems (MMIS), HIE

(Health Information Exchange), HIX (Health Insurance Exchange), Pharmacy Benefit and Long-Term Care (LTC) proposals from RFP

release to oral presentation

  Ø Read and analyze the RFP and prepare and manage proposal directive materials, including compliance matrix, outline, schedule,

proposal style guide, kick-off presentation, etc.

  Ø Schedule and conduct color review meetings and manage color review recovery

  Ø Through project management plan, develop compliance matrix to ensure proposal structure complies with contract requirements and

RFP

  Ø Manage the process of gathering, reviewing, and submitting RFP questions and works with line of business (LOB)/sales/business

development to recommend and identify writers for all proposal sections

  Ø Initiate and coordinate legal, contracts, and insurance reviews; obtain terms and conditions comments; ensure appropriate sign offs on

forms for signature; obtain review comments/input on respective proposal sections

  Ø Work with LOB/sales/solution architect to ensure consistency and accuracy of key messages throughout the proposal

  Ø Review and edit all sections for completeness, readability, and compliance

  Ø Provide leadership and work guidance to writers, graphics, production, and other proposal support team members

Delta Dental Insurance Company - Alpharetta, Georgia

Marketing Communication Manager

January 2014 – November 2014

  Ø Manage team of communication and project managers who specialize in communications and brand management for end users

  Ø Cross divisional development of traditional and e-commerce marketing collaterals and strategies for B2B channels

  Ø Review written content for intranet, corporate website, client and broker distribution

  Ø Manage communications projects from inception through distribution for external audiences

Enterprise Marketing Manager / Underwriting Manager / Proposal Manager

October 2008 – December 2013

  Ø Manage the entire development process of large, complex commercial, state government and Health Care Exchange proposals valued

over $7 billion dollars annually

  Ø Read and analyze high profile RFP requests to determine resources needed for response and to assign proposal writer

  Ø Define and execute proposal response strategy

  Ø Oversee the proposal managers process of gathering, reviewing and submitting RFP clarification questions with subject matter experts

  Ø Manage, mentor and develop enterprise staff of seven proposal managers

  Ø Train proposal managers on product content, set goals, interview, select, coach and evaluate performance of all direct reports

  Ø Lead enterprise proposal team (California and Georgia divisions) to work effectively in cross-functional, fast paced environment with

Marketing, Sales, Contracts and Operations

  Ø Review and edit all sections of RFP for completeness, readability, compliance and accuracy

  Ø Participate in client pre-proposal meetings

  Ø Evaluate project requests to determine feasibility and appropriate departmental resourcing

  Ø Ensure proposal requests are completed within schedules and are compliant with all direct, derived and implied requirements

  Ø Create, update, edit, and release proposal product library content and statistical information

  Ø Create department training and proposal procedure manuals

Supervisor, Proposal Writing

November 2004 - September2008

  Ø Led proposal writing staff in responding to RFPs, RFIs and Solicitations

  Ø Reviewed and analyzed RFP documents to understand and capture regulatory, operational, administrative and legal requirements

  Ø Assigned and oversaw work of proposal team; set proposal team expectations and quality requirements

  Ø Lead RFP proposal planning meetings with executives, sales team, and subject matter experts

  Ø Trained proposal managers on product content

  Ø Participated in ongoing improvement proposal development process

  Ø Created, updated, edited, and released proposal library content and statistical information

  Ø Reviewed and edited proposals and miscellaneous requests completed by staff

  Ø Assisted with new client enrollments

Senior Technical/Proposal Writer/Underwriter

May 1997 – October 2004

  Ø Conducted proposal development activities including drafting proposal for new and existing clients valued over $4 billion dollars

  Ø Interviewed Subject Matter Experts (SMEs) in business functions of the organization to determine RFP compliance and approach

  Ø Reviewed and edited all sections of draft responses from proposal team members for completeness, readability and compliance

  Ø Drafted concise, complete and accurate proposal responses in accordance with the company’s proposal development standards,

stylistic guidelines and formatting conventions

  Ø Worked closely with sales, underwriting, contracts, and legal divisions to address compliance and RFP requirements

  Ø Inspected and edited own work for clarity and conformance to RFP requirements

  Ø Evaluated and determined rates for group sizes 10-250 using established guidelines

  Ø Updated language for use in proposals and underwriting manuals

  Ø Developed training manual for Rating Automation Program

  Ø Assisted with new client enrollments

Senior Dentist Records Coordinator/Records Coordinator

July 1991 – May 1997

  Ø Trained and assisted team members on department guidelines and processes

  Ø Created, maintained and corrected all provider files and fee information

  Ø Coordinated and implemented fee projects for military accounts

  Ø Developed and maintained staff production tables

  Ø Resolved all on-line questions regarding provider fee file information

  Ø Executed mailings to participating providers and managed responses from mailings

  Ø Updated all participating provider files

  Ø Responded to and resolved inquiries from participating providers regarding fee changes and updates

Marketing/Group Service Coordinator

July 1987 – June 1991

  Ø Prepared client experience and group activity reports

  Ø Distributed requested insurance material to agents, brokers, clients

  Ø Obtained client information and prepared requested reports for senior level management on groups with administrative concerns

  Ø Analyzed problem renewals to determine corrective action

  Ø Prepared rate request for all proposals with bid specifications

  Ø Processed new groups, group cancellations and agent fee agreements

  Ø Assisted with new client enrollments

EDUCATION

BBA, Risk Management and Insurance, Georgia State University, Atlanta, Georgia

CERTIFICATIONS

MLC Certified Medicaid Professional (MCMP-II), 2015 -Present

TECHNICAL PROFICIENCY

Microsoft Word, Excel, Outlook, PowerPoint, Access, Visio, SharePoint, Acrobat, Qvidian